Privacy policy

Scale AI is a marketing consultant for your business, run by Pynk AI. To do that job it has to know things about your business that you would not put on a website. This page says exactly what we keep, what we do with it, and how to get rid of it. It is written to be read, not skimmed past.

What we store

Your account: your email address, a hashed password (we cannot see it), and when you signed up and last signed in.

Your business file: everything you type into "Your business" — the name of your business, what you sell, your prices and services, how many leads and customers you get, your close rate, and your financial figures, including annual revenue, profit, customer lifetime value and marketing spend. Each answer is stored with the date you last changed it.

Your documents: any text, reviews, emails or PDFs you paste or upload for your consultant to read.

Your conversations: every question you ask and every answer you get, so you can come back to them, plus any image or PDF you attach to a question.

Usage records: how many questions you ask and what each one cost us to answer, so we can run the service and enforce the monthly allowance.

What we use it for — and only that

Your business data is used for one purpose: answering your questions. When you ask your consultant something, the relevant parts of your business file and documents are sent along with your question so the answer is about your business and not a generic one.

Your data is never shown to another customer, never sold, never used for advertising, and never used to build anything for anyone else. Every row in our database carries your business's id and the database itself refuses to serve it to any other account.

Anthropic generates the answers

Answers are produced by Claude, an AI model made by Anthropic. To generate an answer, your question and the business facts needed to answer it are sent to Anthropic's API over an encrypted connection. Under Anthropic's commercial API terms, data sent through the API is not used to train their models. Anthropic may hold API inputs and outputs briefly for abuse monitoring and then deletes them; they do not retain your business file.

Payments are handled by Stripe

We never see or store your card number. Checkout, your card on file, invoices and cancellations are all handled by Stripe on Stripe's own pages. We store only your Stripe customer and subscription identifiers and the status of your plan (for example "trial" or "active").

Where it lives and how it is protected

Your data is stored in a dedicated database hosted by Supabase in the United States, encrypted at rest and in transit. Access from the app is enforced row by row: a signed-in account can only read rows that belong to its own business. The people at Pynk AI can see your data only when you ask for support or when we need to keep the service running, and we keep that to a minimum.

How to delete it

Open Settings → Delete, type your business name, and press "Delete everything". That cancels your subscription with Stripe immediately and removes your business file, documents, conversations, usage records and your login. It is not reversible and we do not keep a copy. You can also email support@pynkai.com and we will do it for you within seven days.

Backups of the database are kept for up to seven days for disaster recovery and expire on their own.

Cookies

We use one kind of cookie: the one that keeps you signed in. Your theme and backdrop choices are stored in your own browser and never sent to us. There are no advertising or tracking cookies.

Changes and contact

If this policy changes in a way that matters, we will email the address on your account before it takes effect. Questions go to support@pynkai.com.